Delivery & Returns

Ordering & Delivery:

1. Currently we aim to dispatch UK orders within 3 to 5 working days (usually faster).  Send us an email if you need your package for a specific date and we will always do our best to accommodate.

2. Some lampshades and footstools may take longer as they are each made to order and can take up to 2 weeks for delivery.  But do contact us if you need it immediately, tell us your chosen design and we can check if we have it in stock at that particular time.

3. Delivery is £4.80 per order for UK mainland regardless of how much you order! But if you order sample swatches or a small print that can be posted with a first class stamp, we will refund the difference.

Orders to Non-UK Destinations

For orders to non-UK destinations, please email contact@orwellandgoode.com with details of the items you are interested in and your shipping address. We will reply with some courier options and prices for you. We can then invoice your order via Paypal, you don’t need to have a Paypal account, you can pay by card.

Why do I have to get a quote for non-UK delivery?

Our products come in a variety of shapes and sizes, and we can be clever about how we pack to ensure you get the best possible price!

Returns

1. We do hope that you are very happy with what you receive. In case you are not, then please get in touch immediately. Orwell and Goode will exchange or refund any item you are not happy with provided they are returned in their original condition within 14 days of receipt.

2. We can arrange a collection from your chosen address for less than what it may cost you to take to the post office.

3. Delivery charge and returned postage will only be refunded if the item is faulty.

4. If an item you have received is damaged, please sign as such (with courier) if you have the opportunity, then take a photograph and contact us as soon as you can.  We will get a replacement out to you straight away.